30-day returns
You have 30 days from delivery to request a return. Eligible items must be unused, in their original condition and packaging, with all parts, manuals and accessories. Include your order number as proof of purchase.
For hygiene and safety, opened personal-care products, opened food and beverages, opened consumables such as filters, batteries, chemicals and aerosols, and items marked final sale cannot be returned unless damaged or defective. Mandatory consumer rights are not affected.
How to request a return
1. Email support@toolnexora.tech with your order number and the items you want to return.
2. Wait for approval and instructions, including the correct return address.
3. Send the approved return within 14 days of approval. We recommend tracked postage.
Do not send an item back without requesting a return first. Our business address is not automatically the return address.
Return shipping and fees
Changed your mind, ordered the wrong size or no longer need the item: you pay return postage and receive a refund of the item price.
Damaged, defective or incorrect item: we pay return shipping and provide a replacement or full refund, including original shipping paid.
Order never arrived: there is nothing to return; contact us for a replacement or full refund.
No restocking fees. Original shipping charges are refunded when the return is our fault.
Refunds
After we receive and inspect your return, we send a confirmation and issue the refund to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to display it.
Exchanges
To choose another size or color, request a return and place a new order after the return is approved.
Damaged, wrong or missing items
Report damaged or incorrect items within 7 days of delivery with your order number and a photo. We provide a replacement or full refund at no cost to you. Contact support if a shipment has not arrived.
Existing orders
These terms apply to new orders after publication. Existing orders retain the terms and amounts confirmed when they were placed.
Contact us
Tool Nexora is operated by Tool Nexora LLC.
1220mountain rd pl ne, Ste N Albuquerque, New Mexico 87110 United States
Support email: support@toolnexora.tech
Phone: +1 712 406-6543